Vitality Collective Hormone Health

Client Communication & Messaging Terms and Conditions

At Vitality Collective Hormone Health, we strive to provide convenient communication options to support your wellness journey. By opting into our messaging services, including text messaging, phone calls, voicemail, email, and other electronic communications, you acknowledge and agree to the following terms and conditions.

1. Consent to Receive Communications:

By providing your phone number and/or email address, you consent to receive communications from Vitality Collective Hormone Health, Vitality Collective Aesthetics & Wellness, Vitality Collective Hormone Health, Soul Beauty LLC, and members of our care team.

Communications may include:

  • Appointment reminders and confirmations

  • Scheduling notifications

  • Follow-up communications

  • Program updates

  • Lab and testing reminders

  • Educational information

  • Wellness coaching communications

  • Administrative notifications

  • Billing and payment reminders

  • Service-related announcements

  • Client support messages

These communications may be sent through automated messaging platforms, including Twilio and similar communication technologies.

2. Not Intended for Medical Emergencies

Text messaging, email, voicemail, and other electronic communications are not monitored 24 hours per day and should never be used for medical emergencies or urgent medical concerns.

If you are experiencing a medical emergency:

  • Call 911 immediately

  • Contact your local emergency services

  • Go to the nearest emergency room

3. Messaging Response Times

While we strive to respond promptly, messaging services are intended for non-urgent communication only.

Typical response times may vary based on:
• Business hours
• Staff availability
• Holidays and weekends
• Clinical schedules

We do not guarantee immediate responses to text messages, emails, or portal communications.

4. Message and Data Rates

Standard message and data rates may apply according to your mobile carrier plan.

You are solely responsible for any charges imposed by your wireless carrier related to text messaging, multimedia messaging, or data usage.

5. Privacy and Security

We take reasonable measures to protect your personal information and communications. However:
• Text messages and standard email may not be fully secure.
• Cellular networks and third-party communication providers are not under our control.
• There is always some risk that communications may be intercepted, delayed, misdirected, or accessed by unauthorized individuals.

By choosing to communicate electronically, you acknowledge and accept these inherent risks.

For sensitive medical information, we may direct you to our secure patient portal whenever appropriate.

6. Protected Health Information (PHI)

Electronic communications may contain health-related information, including:
• Appointment details
• Treatment recommendations
• Medication reminders
• Laboratory testing reminders
• Wellness coaching information

By consenting to electronic communications, you authorize Vitality Collective to communicate with you regarding your care and services using the contact information you provide.

7. Opting Out

You may opt out of text messaging communications at any time by:
• Replying STOP to any text message
• Contacting our office directly
• Updating your communication preferences with our team

After opting out, you may continue to receive essential administrative communications related to active appointments, billing obligations, or legally required notices where permitted by law.

8. Accuracy of Contact Information

You agree to provide accurate and current contact information and to notify us promptly if your:
• Mobile phone number changes
• Email address changes
• Preferred communication method changes

Vitality Collective is not responsible for communications sent to outdated or incorrect contact information provided by the client.

9. No Guarantee of Delivery

Message delivery depends on third-party service providers, internet connectivity, and wireless carrier networks.

We cannot guarantee:
• Successful message delivery
• Delivery timing
• Continuous availability of messaging services

10. Coaching and Educational Communications

Certain communications may include wellness education, lifestyle recommendations, coaching support, supplement education, and general health information.

These communications are intended for educational purposes only and should not be interpreted as emergency medical advice.

Clients should continue to maintain appropriate relationships with their primary care providers and specialists for ongoing medical care.

11. Changes to Communication Services

Vitality Collective reserves the right to modify, suspend, or discontinue any communication platform, messaging service, or communication feature at any time without prior notice.

call 844-662-3288 or email support@myvitalitycollective.com with questions.