Vitality Collective Hormone Health
Client Communication & SMS Messaging Terms and Conditions
1. Overview of SMS Messaging Program
By providing your mobile phone number and opting in to receive text messages from Vitality Collective Hormone Health, you agree to the following SMS Messaging Terms. These terms apply to all automated and non‑automated text messages sent by our team.
SMS messaging is intended for individuals 18 years of age or older.
2. Types of Messages You May Receive
By opting in, you may receive recurring text messages related to:
• Appointment reminders & confirmations
• Scheduling updates
• Follow‑up communications
• Wellness coaching messages
• Lab & testing reminders
• Program updates
• Billing notifications
• Administrative alerts
• Service‑related announcements
Messages may be sent using automated or non‑automated technology, including platforms such as Twilio.
Please note, SMS should not be considered a secure method for transmitting sensitive health information. When appropriate, protected health information will be communicated through our secure patient portal or other HIPAA-compliant methods.
All messages will clearly identify Vitality Collective or Vitality Collective Hormone Health as the sender.
3. Message Frequency
Service-related messaging frequency varies depending on appointments, treatment plans, laboratory testing, and your communication preferences. Promotional messages will be sent only occasionally.
4. Messaging Response Times
While we strive to respond promptly, messaging services are intended for non‑urgent communication only.
Typical response times may vary based on:
• Business hours
• Staff availability
• Holidays and weekends
• Clinical schedules
We do not guarantee immediate responses to text messages, emails, or portal communications.
5. Message & Data Rates
Standard message and data rates may apply according to your mobile carrier plan. You are responsible for any charges imposed by your wireless carrier.
6. Opt‑In Methods
You may opt in to SMS messaging through any of the following:
• Intake forms or registration documents
• Website forms containing SMS consent language
• Verbal consent during appointments or phone calls
• Ongoing client relationship requests documented in your record
Consent is never pre‑selected and always requires an affirmative action from you.
7. Required Consent Language
At the point of opt‑in, you are presented with the following (or substantially similar) language:
“By checking this box, I agree to receive SMS text messages from Vitality Collective Hormone Health regarding appointments, account notifications, wellness services, and care‑related communications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Consent is not a condition of purchase. View our Privacy Policy and Terms & Conditions.”
8. Opt‑Out Instructions
You may opt out of SMS messaging at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, OPTOUT
After opting out, you will receive one final confirmation message.
Replying STOP will unsubscribe you from all non‑essential SMS communications, including marketing, reminders, updates, and general notifications.
You may re‑enroll at any time by contacting our office.
9. Help Instructions
For assistance, reply:
HELP
Or contact us directly:
Call: 844‑662‑3288
Text: 351‑215‑0498
Email: support@myvitalitycollective.com
10. No Emergency Use
SMS messaging is not monitored 24/7 and must not be used for urgent or emergency medical needs.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
11. No Guarantee of Delivery
Message delivery may be affected by your mobile carrier, network conditions, or third‑party service providers.
We cannot guarantee:
• Successful delivery
• Delivery timing
• Continuous availability of messaging services
Mobile carriers are not liable for delayed or undelivered messages.
12. Privacy & Data Sharing
We take reasonable measures to protect your information; however, SMS messaging is not fully secure. By participating, you acknowledge these risks.
To deliver SMS messages, certain information (such as your phone number, message content, and delivery details) may be shared with:
• Mobile carriers (e.g., AT&T, Verizon, T‑Mobile)
• Our SMS delivery provider (e.g., Twilio)
• Compliance partners such as The Campaign Registry
This information is shared solely for message routing, delivery, fraud prevention, and compliance.
We do not share mobile opt‑in data, phone numbers, or SMS consent information with third parties for marketing or promotional purposes.
View our full Privacy Policy at:
https://myvitalitycollective.com/privacy-policy
13. Consent Not Required for Purchase
Your consent to receive SMS messages is voluntary and is not a condition of receiving services, products, or care from Vitality Collective Hormone Health.
14. Updating Your Contact Information
You agree to keep your mobile number and contact information up to date. We are not responsible for messages sent to outdated or incorrect numbers provided by you.
15. Changes to SMS Program
We may modify or discontinue our SMS messaging program at any time. Updates will be posted in our Terms & Conditions.